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SUNTRUST BANKS - ATLANTA, GA
Vice President - ECM/BPM Architecture| August 2007 - Present
Currently holds a VP position in the Enterprise Architecture group concentrating on ECM/BPM Architecture. Main objectives include:
- Aligning all ECM/BPM projects with an enterprise-wide vision and blue-print to maximize the bank’s return on investment in the FileNet P8 suite and reduce costs
- Establishing standards for developing ECM and BPM applications with reusable components and integration layers with enterprise systems
- Planning and executing the initiative for centralized scanning/indexing on the enterprise level with options for off-shoring/outsourcing labor-intensive operations
- Working closely with the LOB’s to investigate areas where ECM/BPM initiates can be implemented to streamline processes, reduce paper overhead and cut costs
- Integrating FileNet P8 Content Engine for document management with Pega PRPC workflow and rules engine to leverage best of breed of both products
WELLS FARGO BANK | EASTRIDGE INFOTECH - LONG BEACH, CA
Senior FileNet Architect (Contracting Opportunity) | February 2007 - August 2007
Senior FileNet Architect and Consultant for the Wealth Management Group at Wells Fargo Bank. Accomplishments include re-architecting a document image/retrieval application for the Wealth Management Group based on the FileNet P8 platform for better stability and performance. New dynamic architecture reduced application response time dramatically, resulting in increased productivity and better end-user experience. Other activities included:
- Implementation of a new imaging and workflow project for automatic bill pay for the Wealth Management Group
- Performed system audits and performance enhancements for the existing FileNet infrastructure
- Provided recommendations, standards and best practices for future ECM development work
CALPERS | RS COMPUTER ASSOCIATES - SACRAMENTO, CA
Senior Systems Architect (Contracting Opportunity) | May 2006 - February 2007
Senior Systems Architect role and on site representative at CalPERS (California Public Employee Retirement System). Acted as a liaison for the client with ECM vendors, provided FileNet P8 support and mapped the upgrade path to FileNet P8 BPM for the client. Other activities include:
- Acted as a lead member for the Global Customer Support Services team handling multiple accounts
- Supported pre-sales activities, trade shows and other marketing and product development activities
- Provided expert level guidance on FileNet product suites, FileNet P8 and Panagon and supporting tools
- Conducted troubleshooting and operational support activities for RSCA customers and internal systems
- Provided outstanding customer service and promote consistency within RSCA by institutionalizing efficient and effective support processes
BEARINGPOINT - MCLEAN, VA
ECM Architect (Senior Consultant) | November 2005 - May 2006
Designed FileNet P8 based solutions in a consulting environment for a variety of clients including Scottsdale Insurance and Wells Fargo Bank. Accomplishments included:
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- Participated in JAD sessions with business representatives to capture business and functional requirements
- Replacing an outdated imaging and workflow system based on VisiFlow based on FileNet BPM 3.5 with integration points to RightFax, AS/400 claims system and other applications.
- Implemented a gap analysis for the conversion from VisiFlow to FileNet P8
- Defined Kofax Ascent Capture requirements for document capture into the imaging system
- Implemented FileNet eForms to transform paper-based forms to electronic form for the Private Client Services department
- Responsibilities included capture redesign, hardware and software sizing and installation and system integration with new FileNet P8 system
FUJITSU CONSULTING | BELLSOUTH - ATLANTA, GA
FileNet P8 Architect (Contracting Opportunity) | July 2005 - October 2005
Lead Architect position with Fujitsu Consulting for a FileNet P8 BPM proof-of-concept (POC) and pilot implementation to automate the call center processes at Bellsouth. Project included the installation and configurations of the initial P8 environment and implementation of the gap analysis phase. The project tasks included gathering business requirements, sizing up the project and creating project plans in a dynamic environment. Deliverables were a custom GUI for the application built on top of the FileNet P8 Framework with full workflow process automation and Enterprise Application Integration (EAI) to legacy systems using FileNet P8 3.5 BPM components.
COMPUTER SCIENCES CORPORATION | ZURICH INSURANCE - SCHAUMBURG, IL
FileNet P8 Administrator (Contracting Opportunity) | April 2005 - July 2005
Architect /Administrator at Zurich Insurance through Computer Sciences Corporation on a FileNet P8 Image Manager implementation for claim processing using P8 3.0, ISRA, HPII, Print, RightFax and Image Services 4.0 in a J2EE environment. Project accomplishments and responsibilities included installation, administration and configurations of the environments, interacting and coordinating patches and upgrades with vendors, supporting and providing FileNet P8 best practices and supporting the application development team.
FUJITSU CONSULTING | SBC COMMUNICATIONS - HOFFMAN ESTATES, IL
FileNet P8 Architect (Contracting Opportunity) | March 2004 – March 2005
Team lead managing role for the Workflow Development team on this large size BPM implementation at SBC Communications (currently AT&T) through Fujitsu Consulting. Project goal was to automate and re-engineer all Win-NDS pre-sales business processes at SBC. Solution was based on FileNet P8 BPM suite spanning four different environments running Windows 2003 servers and Oracle RDMS.
Managerial/Team Lead Activities:
- Implemented and presented ECM and workflow demos for the business sponsors and users
- Interviewed candidates and made hiring decisions in order to build the workflow development team
- Mentored and supported the application developers and new team members with FileNet P8 API's capabilities and usage
- Interacted with the vendor support and sales department and coordinated patches and upgrades
- Gathered business requirements, sized up the project scope and created project plans in a dynamic environment.
Technical Tasks & Activities:
- Designed workflow maps from business requirements using FileNet Process Designer
- Set up and configured FileNet Process Analyzer for gathering statistics and usage matrix
- Supported the development teams with application configuration and technical issue resolution
- Provided FileNet P8 expertise for successful integration with Siebel, SonicMQ, JMS and EMB
- Executed deployments and release planning in addition to FileNet P8 environment configurations and security administration.
BANK ONE CORPORATION (JP MORGAN CHASE) - CHICAGO, IL.
Architect Associate (Senior FileNet P8 Administrator) | July 2003 – March 2004
Worked with the Commercial Bank's workflow team at Bank One administering and maintaining a distributed n-tier FileNet P8 BPM workflow system in eight different environments featuring high availability and clustering to accommodate a complex workflow system for the commercial bank. Responsibilities included:
- Initial environment set up including clustering, load balancing, and server maintenance tools and scripting
- FileNet P8 configuration, system monitoring and backup, security administration and upgrades
- Serving as a primary technical liaison with the vendors and facilitate support and troubleshooting
- Supporting the development teams with application configuration, deployment and technical issues
- Performing deployments for the Content and Process Engine configurations and settings
- Writing scripts to automate the stop/start of FileNet components and services
WASHINGTON MUTUAL BANK – VERNON HILLS, IL.
Senior FileNet Consultant (Contracting Opportunity)| July 2003
Contracted by Washington Mutual via Comsys for a 60-hour engagement to do evaluation and recommendation work for a pilot Imaging and Workflow project. Key deliverables were:
- Evaluated existing project infrastructure and present recommendations for more stability and high availability of the imaging and workflow system
- Evaluated existing architecture and present recommendation for scaling the system it to support more than 2000 concurrent users in the future phases
- Reviewed the source code for the VB, COM and ASP to identify any bottlenecks and vulnerabilities that may be causing system instability
AON RISK SERVICES | HI-TECH SOLUTIONS, INC. - CHICAGO, IL
Senior FileNet Consultant (Contracting Opportunity)| May 2001 – July 2003
Two-year contract at Aon Risk Services developing and supporting an Imaging and Workflow system utilizing FileNet Content Services, eProcess and IDM Web Services spanning seven geographical locations with over 4000 users.
- Built and maintained web servers with custom applications to connect to both FileNet Content Services and eProcess backend
- Created/updated eProcess workflow maps and isolated regions in eProcess
- Developed custom FileNet Step Processors and custom applications using FileNet API’s, IDM objects and VB 6.0/COM to support workflow processes
- Performed and coordinated regular maintenance on backend Unix servers and front-end web servers and installed upgrades and FileNet software patches
- Acted as a technical lead for system administrators and developers to secure successful deployment of development projects in addition to maintaining development and testing environments
- Implemented a scanning solution using Kofax Ascent Capture
- Transferred project knowledge to full time staff and documented existing system architecture
XPEDIOR, INC. (formerly Metamor Technologies) - CHICAGO, IL.
Internet Applications Consultant | March 1998 – April 2001
Worked on a variety of projects in a consulting environment for large and medium size clients utilizing different technologies and tools depending on the nature of the project and the client requirements with emphasis on Enterprise Content Management and Workflow systems. Implementations included a FileNet-based content management and workflow system for Allstate Insurance, a content management and branding project for Bell Canada Enterprises based on Microsoft Site Server, and a content management engagement for Aon Risk Services based on Interwoven Teamsite.
INSTALLSHIELD SOFTWARE CORPORATION | Software Development
Developer Support Engineer | January 1997 – March 1998
- Tested and performed quality assurance for software releases and service packs
- Wrote, tested and debugged installation scripts
- Provided second level phone and e-mail support to software developers using InstallShield products
- Mentored and trained new support engineers
- Assisted in transferring the technical support department from a third-party vendor to in-house
HOLT VALUE ASSOCIATES LLC. CHICAGO, IL | Software Development
Systems Analyst | 1995 – January 1997
- Performed software installation and system troubleshooting production problems
- Designed and implemented utility packages and performed quality control on software updates
- Maintained and updated CMS mainframe databases
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